Refund policy

Returns and Refunds

Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty, out of date or not what you ordered, email jakenjoestores@gmail.com within 48 hours with your order number and a photo. We will replace the item or refund you.

Unopened, non-perishable items
If you change your mind about dry goods, tins or other packaged items, contact us within 7 days of receiving your order. The item must be unopened, in its original packaging and in a condition we can resell. Please contact us before sending anything back. Return postage is paid by the customer unless the item was faulty or sent in error.

Items we cannot accept back
Fresh, chilled and frozen food and other perishable goods cannot be returned. We also cannot accept opened items. This does not affect your legal rights if an item is faulty or not as described.

Refunds
Once we receive and check your return, we will refund your original payment method within 14 days. Your bank may take a few more days to show the refund.